Effective October 14, 2026
Every invoice you upload to InvoicesOCR is processed straight away, and that processing costs us money from the first page. That is why a charge for a plan stays with us once it is taken, apart from the three cases in section 2. Below you will also find how renewal works, how to cancel, and what to do about a charge you do not recognise.
These are the only ones. Each must be supported by our records and the transaction record, and the refund never exceeds the charge involved.
A granted refund is paid only to the card that was charged, is capped at what the affected period cost, and fully ends our liability for that charge. It does not lead to any further refund.
Starter, Pro and Enterprise are billed in advance, monthly or yearly. At the start of every period you get the plan's monthly page allowance, export formats and other features in full. You are paying for that period of access, not per page processed, so the fee is earned as soon as the period begins and pages you did not use are not turned into credit or cash. The pricing section shows what each plan contains before you pay.
Our billing inbox is [email protected]. Write from the InvoicesOCR login email while the charge is at most 14 days old. Mention the charge date and amount and which case in section 2 applies. We cannot consider requests that come later or from another address, and once we have answered a request it is not reopened.
Talk to us before the bank does. Disputing an InvoicesOCR charge with the bank before emailing us violates our Terms of Service and results in the account being closed permanently.
Cancel at any time from the billing area of your account; there is no need to write to us. Later renewals stop at once, and the plan keeps working until the paid period ends. Cancelling is separate from requesting a refund.
Until cancelled, a plan renews automatically. Each period begins with your new page allowance and the fee for it falls due. A bounced card does not wipe the bill: the open invoice waits, and our payment operator has another go at it on the days that follow, never stacking a new charge on top. Hitting cancel during that waiting time switches off renewals further ahead, while the open invoice for the running period still has to be settled. The renewal date sits in your account; cancelling before it is how you avoid the next period.
Subscribing asks us to make the service available at once. If you would otherwise have a statutory right to withdraw or a cooling-off period, you accept that it ends as soon as the service is available to you.
Checkout lists the plan, price, billing period and automatic renewal before payment, and the receipt email and your account show the same. Signing up for InvoicesOCR binds you to our Terms of Service, which take in this refund page, along with our Privacy Policy.
For each subscription we hold the purchase time, the plan and price at checkout, your acceptance of the terms, every email and renewal notice sent to you, and an account log of sign-ins, uploads, processed pages and downloaded exports. The payment operator holds a separate transaction record noting the card's issuing country, the location the payment came from and the 3D Secure outcome. Claims are assessed against these records, which we also give to your bank in a chargeback.
Plans started before October 14, 2026 run out their present period under whatever terms were published when they were bought.
